Frequently Asked Questions

1. Choose a product and tap Add to cart.
2. Open your cart and tap Continue to Checkout.
3. Enter your delivery details and choose a payment method.
4. Review your order and complete payment. You’ll receive an order confirmation by email.

We accept secure card payments, processed by Yoco through our Shopify checkout.

Yes. Checkout is handled by Shopify, and payments are processed by our payment provider. We never see or store your full card details.

All prices are shown in South African rand (ZAR). Nuvora Home is not registered for VAT, so no VAT is charged. The price you see is the price you pay, plus delivery where it applies.

We deliver to addresses anywhere in South Africa, using The Courier Guy, Aramex or Skynet.

Please allow 8–14 business days for your order to be processed and dispatched. Orders placed after 15:00 are processed from the next business day. Once your order ships, delivery time depends on the courier and your location.

Delivery costs R99 anywhere in South Africa, and is free on orders over R1,099. The delivery fee is shown at checkout before you pay.

When your order ships, we’ll email you a shipping notification with your tracking details. We use The Courier Guy, Aramex or Skynet.

Yes. You have 14 days from the date of delivery to send a product back. It must be unused and in its original packaging. Email buysecom16@gmail.com first and we’ll send you the return details. For change-of-mind returns, return shipping is at your cost. See our Returns & Refunds Policy.

Please email buysecom16@gmail.com within 14 days of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or full refund at no cost to you.

Once we receive your return, we check it and process your refund within 5 business days. Refunds go back to your original payment method; your bank may take a few extra days to show it.

1. Charge it using the included cable.
2. Choose and fit the attachment that suits the surface.
3. Fit the extension handle if you need extra reach.
4. Guide the spinning head over the surface with a suitable cleaner, then rinse the attachment and let it dry.

The electric spin scrubber, eight interchangeable attachments (Sponge Pad, Hexagon Sponge Pad, Wool Cleaning Cloth, Microfibre Cloth, Small Brush Head, Large Brush Head, Fibre Sponge Pad and Pointed Brush Head), an extension handle and a charging cable.

When the battery is low, the fifth indicator light on the control panel starts flashing. Open the sealing plug covering the charging port and insert the compatible charging cable.

Based on the supplied product instructions, charging generally takes approximately 2–3 hours. When all indicator lights are illuminated, the charge is indicated as sufficient.

Use the Sponge Pad, Wool Cleaning Cloth or Microfibre Cloth for smoother and more delicate surfaces such as windows. Use the brush heads for tiles, floors, corners and grout lines, and the Hexagon or Fibre Sponge Pad for tougher dirt and greasy residue on suitable surfaces.

It depends on the attachment. Always test on a small, hidden area first, and avoid using brushes or the Fibre Sponge Pad on surfaces that scratch easily. If you’re unsure, start with the softest attachment and follow the supplied product instructions.

We don’t offer an additional or extended warranty. Your rights under the Consumer Protection Act still apply: if the product has a defect within 6 months of delivery that wasn’t caused by misuse, you can return it for a repair, replacement or refund. See our Returns & Refunds Policy.

Email us at buysecom16@gmail.com. Our support hours are Monday to Friday, 08:00–15:00, and we reply within 1–2 business days. More details are on our Contact page.